Support
Something broken, something confusing, or something Ace got wrong — write to us. A real person reads every message.
There is also help inside the app: Profile → Help & feedback has answers to common questions and a form that sends a note straight to us without leaving Plan2Ace.
Getting started
What do I need to run Plan2Ace?
An iPhone running iOS 26.5 or later. There is no iPad, Android or web version.
How do I sign in?
Plan2Ace uses Sign in with Apple or Google. There is no separate password to create or forget. If sign-in fails, check your connection and try again; the buttons stay live so you can retry from the same screen.
How do I set up my plan?
Type the exam you are sitting the way you would say it out loud — "AQA A-level Chemistry", "IB HL Biology", "first-year Microeconomics finals" — then give Ace the date and how long you can study each day. Ace builds the days between now and the exam. If it cannot place your exam, it asks rather than guessing.
Subscriptions and billing
What does Plan2Ace cost?
Plan2Ace is free to start. Plan2Ace Pro is $9.99 per month or $96.00 per year, and prices may differ in your local storefront. There is no free trial on top of the free tier — the free tier is the trial.
What is the difference between free and Pro?
- Free: the full plan, 30,000 Ace credits a month, 5 Solve It photos a day, and 5 MB of document storage.
- Pro: 2,000,000 Ace credits a month, unlimited Solve It, and 50 MB of document storage.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple, so they are managed in Settings, not inside Plan2Ace:
- Open the Settings app on your iPhone.
- Tap your name at the top, then Subscriptions.
- Tap Plan2Ace, then change the plan or tap Cancel Subscription.
You can also go straight there at apps.apple.com/account/subscriptions. Cancelling stops the next renewal; you keep Pro until the end of the period you have already paid for. Payment is charged to your Apple Account at confirmation of purchase, and the subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period.
I paid but Pro is not showing. How do I restore it?
Open the Plan2Ace paywall and tap Restore purchases, signed in to the same Apple Account you bought with. If it still does not appear, email us with the date of purchase and we will sort it out.
I want a refund.
Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com. If the reason is something we broke, tell us too — we would like to know.
Ace credits and Apple Intelligence
What are Ace credits?
Credits meter the work Ace does on our servers: lessons, marking, generated papers, flashcards and Solve It. The allowance resets every month. You can see what is left in Profile.
What happens when my credits run out?
On an iPhone that supports Apple Intelligence, switch on On-device AI in your profile. Ace then runs on the phone itself: lessons, flashcards, exam papers, marking and Solve It all keep working, they cost no credits, and they work with no signal. Answers are shorter and simpler than the full engine's, and lessons come without the drawn working. Switch it back whenever you want. The control hides itself on iPhones that cannot run Apple Intelligence.
Ace's voice will not download or play.
The voice is a one-time download of roughly 163 MB, shown in Profile → Ace's voice. It needs enough free storage and a connection that stays up long enough to finish; if it fails, the row says so and you can start it again. Once it is on your phone, the voice works offline and never spends credits.
Study rooms
How do rooms work?
A room is a shared Pomodoro timer with chat and shared files alongside it. Everyone in the room rides the same timer. Chat messages are deleted automatically after 24 hours.
Someone in a room is being abusive.
Long-press their message to block them or report the message. Blocking hides everything that person posts, in every room, and it stays in place until you lift it from the room's ⋯ menu (Unblock everyone). Reports go to the person who created the room, who can remove any member — removal immediately cuts off their access to that room's messages and files. If a report needs us, email esh@plan2ace.com with the room name and roughly when it happened, and we will act on it.
Accuracy and your data
Ace gave me a wrong answer.
Ace is an AI study aid and it can be wrong. Always check its answers against your official course materials — it is a tutor, not an authority. Report anything off through Profile → Help & feedback or by email, and include the topic and roughly what it said, so we can fix it.
How do I delete my account?
In the app: Profile → Account → Danger zone → Delete account. This permanently deletes your account and the data attached to it, and it cannot be undone. Deleting your account does not cancel your subscription — cancel that separately in Settings, as above.
What do you do with my study data?
We do not sell data and we do not use advertising or analytics trackers. One processor, OpenAI, sees the study content you send Ace, and it sees nothing at all while On-device AI is switched on. The full detail is in the Privacy Policy.
Still stuck?
Email esh@plan2ace.com. See also the Privacy Policy and Terms of Service.